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Over 20% of claim audit errors relate to incorrect benefit configuration in either the product config or other settings to align plan and benefit details. Regardless of the claims platform you use, managing configuration requires a high level of data scrutiny, audit and testing to ensure that changes are implemented correctly and in accordance with benefit /contract provisions. Attend this Audit Best Practice webinar to learn more about:

  1. Configuration Testing and Audit – What Data Items are You Testing?
  2. When Should Configuration Testing be Completed?
  3. What Workflow Issues are Common to Configuration Audits?
  4. Suggestions and Recommendations for a More Cohesive Audit Process