Managing Performance Guarantees / Employer Audits
March 19, 2020: 2:00 pm–2:45 pm EDT
Most insurers have clients that have either engaged their own external audit service – or have a contract commitment in place for service / performance standard measurement. These guarantees may impact the methods you apply for measuring accuracy and service levels as well as your ability to manage to the set metrics. In this webinar we’ll discuss common issues and obstacles that you may face and ways to overcome them.